· Where do you ship to?
· What kind of packaging is the jewelry shipped
in?
· How soon do shipments go out?
· How much do you charge for shipping?
· What is your return policy?
· Do you ship Internationally?
· What if my order gets lost or damaged during
shipping?
· Do you charge sales tax?
· WHOLESALE Inquiries
· Is shopping through Goldfinity.com safe?
· Our guarantee
· Weight variations
· Contact Information
WHERE DO YOU SHIP TO?
We ship anywhere in the USA, excluding Hawaii, Alaska, PO Boxes, and any APO military bases. We ship via UPS & USPS. A customer signature is required to accept the package.
WHAT KIND OF PACKAGING IS THE JEWELRY SHIPPED IN?
All items are shipped in jewelry boxes suited for the size/type of the item.
HOW SOON ARE ORDERS SHIPPED?
Typically packages are shipped the same or next business day. During busy seasons, such as Christmas and Valentines Day, packages may take up to two business days to ship.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Goldfinity.com is proud to offer FREE insured shipping on all items. You pay the same price for an item as initially displayed in the shopping cart. Tax is added to the price for NY state residents only.
WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your purchase, simply request a Return Authorization Number via email or call 1-888-747-5444. All returns must be postmarked within 15 days of receiving your order, and the tracking number must be sent to us. All returned items must be unused and must include all original packaging. A restocking fee of 10% applies to all returns/exchanges.
**Returns will not be accepted without a shipping tracking number.
**Special order items, such as rings, bands and others, cannot be returned or exchanged due to the fact that they have been altered to the customer's specifications at the time of the order.
DO YOU SHIP INTERNATIONALLY?
We currently ship within the United States for retail orders only. Wholesale orders are shipped worldwide. Duties and fees are the responsibility of the recipient.
WHAT IF MY ORDER GETS LOST OR DAMAGED DURING SHIPPING?
If there are any issues with your shipment, please contact our customer support immediately at
shipping@goldfinity.com. We will do everything possible to locate the source of the problem.
DO YOU CHARGE SALES TAX?
Goldfinity.com collects sales tax for New York residents only. All other states are exempt from any sales tax. The current NY state sales tax rate is 8.625%.
WHOLESALE Inquiries
For businesses interested in buying quality gold jewelry, we offer competitive wholesale pricing and fast shipping. All items on our website can be purchased in wholesale quantities. Large orders are eligible for discounts.
For a quote, send an email to sales@goldfinity.com, and specify the item(s) and quantity.
**There are no refunds on wholesale orders. All quotes are valid for the day they are issued on. Duties and fees are the responsibility of the recipient.
IS SHOPPING THROUGH GOLDFINITY.COM SAFE?
We want your online shopping to be worry-free, so we use 128 Bit Encrypted SSL (Secure Socket Layer), the most advanced online
ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Goldfinity.com.
OUR GUARANTEE
All our items are guaranteed 10K, 14K, and 18K gold as hallmarked on each item.
All shipments are fully insured to provide the highest level of security.
WEIGHT VARIATIONS
All of our jewelry items are sold based on the manufacturing weight for each item which is listed on our website.
Due to circumstances during manufacturing an actual item`s weight may vary slightly from the stated weight on our website. We try our best to keep these variations to a minimum and/or try to avoid it altogether.
Goldfinity.com reserves the right to make any changes in policy and/or prices without notice.
CONTACT INFORMATION
shipping@goldfinity.com –
Shipping related questions
sales@goldfinity.com – General
questions, WHOLESALE inquiries
salesteam@goldfinity.com –
Affiliate Program inquiries
Business Address:
Goldfinity.com
641 Lexington Avenue
Suite 503
New York NY 10018
